--- title: "Business Email Continuity – Don’t Let Downtime Hamper Your Productivity | DuoCircle" description: "Join the thousands of organizations that use DuoCircle Find out how affordable it is for your organization today and be pleasantly surprised.Interested in" image: "https://www.duocircle.com/images/og-default.png" canonical: "https://www.duocircle.com/content/email-continuity/business-email-continuity/" --- Content # Business Email Continuity – Don’t Let Downtime Hamper Your Productivity Join the thousands of organizations that use DuoCircle Find out how affordable it is for your organization today and be pleasantly surprised.Interested in [ Talk to an Expert → ](/contact/) [ See what we make ](/products/) ## Business Email Continuity – Don’t Let Downtime Hamper Your Productivity [MX Backup - Sign Up](/email/email-backup-mx) Access to information that emails contain is so critical to the business that it must be continually available. _Even a brief outage can hamper business productivity and processes_ that are heavily dependent on emails for communication. Business [email continuity solutions](/content/email-continuity) offer continuous availability of emails to the end-users during such outages. ![MX backup](https://media.mailhop.org/duocircle/images/2019/10/backup-mx-services-1.png) ### Email Continuity Definition [Email Continuity definition](/content/email-continuity/email-continuity-definition) is as a system of email backup and connectivity that _ensures uninterrupted access to email communication even during the event of server failure_. Even when the network is down, an **email continuity service** will allow the users to send and receive emails as usual. And when the network is up again, the temporary system is linked back to the original structure. ### Why Do Businesses Require Email Continuity Solutions? Business continuity emails assume significance because [downtime of email](https://smallbusiness.chron.com/impact-business-email-down-28780.html) systems can cost an enterprise in many ways. These include - Reducing employee productivity - Lost business opportunities - Extra IT investments to resolve outages - Loss of business reputation Hence, _enterprises need to deploy an email continuity solution to ensure that their email systems remain operational 24×7_. Any failure can lead to short and long term consequences. ![email failover](https://media.mailhop.org/duocircle/images/2019/10/backup-mx-services.png)![email continuity](https://media.mailhop.org/duocircle/images/2019/10/mx-backup-service.png) ### How Does Email Failover Services Help? Let us take an example of an **email outage** scenario in the organizational network. Let’s assume that it takes 2 IT person-hours for resolving a single and unplanned downtime incident in the best-case situation. If there is only one incident in a month on average, it will take 24 person-hours a year for IT experts to deal with such incidents. And, this is only the best-case scenario; _many organizations spend more time resolving such incidents_. _The time lost in correcting an outage could be attributed to the inadequate native email capabilities_. They take longer to detect, diagnose, and remediate the root cause of the problem causing the downtime. An [email failover](/content/email-continuity/email-failover) system is an efficient tool in such times of disaster. It offers uninterrupted [bi-directional email flow](https://care.icims.com/s/article/Understanding-Bidirectional-Email#:~:text=Overview,Recruiting%20Workflow%20profile%20Email%20tab.) in case there is an unplanned email outage. It guarantees that the end-users get **uninterrupted access** to the emails and continue business-critical communication _without even knowing that there had been an outage_. ### Implementing Email Continuity Solutions For Rapid Failover Capabilities _The type of business continuity solution that organizations need to implement depends on business needs_. Its configuration is decided by the service level agreements (SLA), recovery point objectives (RPO), and recovery time objectives (RTO). Decision-makers can choose from the following options based on such factors - [Email Backup Service](/content/email-continuity/email-backup-service): They are generally installed on-premise and offer reasonable RPO and RTO. However, they **lack in SLA**. - Email Failover Systems: They enable better RTO, RPO, and SLA. Some organizations choose cloud-based solutions that provide **email backup** capabilities by using the corporate domain. They get into action very quickly in case of an outage. _Continuity solutions ensure business [email continuity](/content/email-continuity) and protect the enterprise_ reputation, support compliance, and maintain productivity in an unplanned outage situation. They achieve it at a fraction of the cost of native email systems, which are now becoming redundant. ![email continuity definition](https://media.mailhop.org/duocircle/images/2019/10/backup-mx-service.png) ##### Join the thousands of organizations that use DuoCircle --- Find out how affordable it is for your organization today and be pleasantly surprised. [MX Backup - Sign Up](/email/email-backup-mx)Interested in our Partner Program for MSPs and VARs? Visit Our [MSP Partner Program](/msp-partner-program). ## Ready to talk? Same-day response from someone technical. We tell you yes or no quickly. If yes, we get to work. 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