--- title: "[Archived] Legal,Request,Response,Policy | DuoCircle" description: "Last Modified: December 9, 2014 NOTICE TO PARTIES SERVING SUBPOENAS ON DuoCircle LLC. (“DuoCircle”) Service of Process by Law Enforcement DuoCircle accepts" image: "https://www.duocircle.com/images/og-default.png" canonical: "https://www.duocircle.com/legal/legal-request-response-policy/" --- Archived document # Legal,Request,Response,Policy Last updated August 7, 2023 This document has been superseded. The current version of this document is published at [Legal Request Response Policy](/legal/legal-requests/). This page is preserved for reference and for any contract that explicitly cites it. The text below reflects the document as it was last updated above; subsequent changes are tracked only in the current version. [Read the current version: Legal Request Response Policy ](/legal/legal-requests/) ## LEGAL REQUEST RESPONSE POLICY Last Modified: December 9, 2014 **NOTICE TO PARTIES SERVING SUBPOENAS ON DuoCircle LLC. (“DuoCircle”)** **Service of Process by Law Enforcement** DuoCircle accepts service of subpoenas, warrants and court, subject to payment of costs as follows: via email at: [legal@duocircle.com](/mailto:legal@www.duocircle.com) DuoCircle’s physical address is: Custodian of Records DuoCircle LLC 3914 Murphy Canyon Road Suite A-214 San Diego, CA 92123 Acceptance of service by facsimile or email is strictly conditioned upon payment of charges. DuoCircle reserves the right to require payment in advance, to withhold delivery of information until payment is received and to seek enforcement of charges. Entities that fail to pay charges must physically serve process to DuoCircle in the State of Delaware. Requesting parties will be notified if hourly charges apply and can receive a non-binding estimate. **Time for Response** Requests are handled in the order received, subject to other pending or expedited requests. Record requests should be limited to the narrowest period of time possible or a significantly longer time may be required to respond. Expedited responses for information, if available resources permit, will generally be provided within 3 business days. **Status Requests and Questions** Questions and status requests will only be accepted by one of the following methods. For security reasons, all questions should be submitted in writing along with a copy of the subpoena and response as follows: Email at: [legal@duocircle.com](/mailto:legal@www.duocircle.com) To prevent unnecessary delays, please do not contact DuoCircle to inquire regarding the status of a request until after 10 business days in the case of regular requests and after 3 business days in the case of expedited requests. After that period, email a copy of the original subpoena and a cover page asking for the status to DuoCircle at the email address provided herein. **Cost Reimbursement** From 18 U.S.C. § 2706: “…a governmental entity obtaining the contents of communications, records, or other information… shall pay to the person or entity assembling or providing such information a fee for reimbursement for such costs as are reasonably necessary and which have been directly incurred in searching for, assembling, reproducing, or otherwise providing such information. Such reimbursable costs shall include any costs due to necessary disruption of normal operations of any electronic communication service or remote computing service in which such information may be stored.” To defer the cost to DuoCircle of compliance, payment of the following minimum fees is required for all subpoena, court order and warrant requests, except for child pornography or abduction investigations. | Cost | Item/Action | | ------------------ | -------------------------------------------------------------------------------------------------------------- | | $50.00 | Basic account information (per host name)\* | | $75.00 | Basic account information – expedited handling (per host name)\* | | $0.25/Page | Printing, photocopies and facsimiles exceeding ten pages | | $25.00/30 Pages | Express delivery | | $100.00/Hr./Person | Handling requests requiring greater than 0.5 hours of work ($50.00 minimum charge) | | $150.00/Hr./Person | Handling expedited, if available, of requests requiring greater than 0.5 hours of work ($75.00 minimum charge) | \* Inaccurate requests and/or requests concerning non-DuoCircle host names result in a charge of a fee of $25 per inaccurate or non-DuoCircle host name request. There is no charge for child pornography or endangerment investigations, unless expedited response is sought. **Acceptable Payment Methods** - **Credit Card** – American Express, Visa, MasterCard & Discover accepted. - **Check** – Make payable to “DuoCircle LLC and mail to: Subpoena Compliance Payments DuoCircle LLC 3914 Murphy Canyon Road A-214 San Diego, CA 92123 Include subpoena number on all communications payment of charges. **Contact Information** No status requests concerning subpoenas accepted. For more information, please contact the Custodian of Records, [legal@duocircle.com](/mailto:legal@duocircle.com) --- ## Questions about this document? DuoCircle LLC, 5965 Village Way, Suite 105-234, San Diego, CA 92130\. Email[legal@duocircle.com](mailto:legal@duocircle.com)for legal inquiries, or[support@duocircle.com](mailto:support@duocircle.com)for everything else. [All legal documents](/legal/) [Talk to an expert](/contact/) ```json {"@context":"https://schema.org","@type":"Organization","name":"DuoCircle LLC","url":"https://www.duocircle.com","logo":{"@type":"ImageObject","url":"https://www.duocircle.com/images/duocircle-logo.png"},"description":"DuoCircle is a portfolio of specialized email products covering protection, authentication, delivery, and routing. We deliver about 90% of category-leader capability at roughly half the price, backed by experts who own the outcome. 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Trusted by 50,000+ organizations since 2014.","subOrganization":[{"@type":"Organization","@id":"https://www.wikidata.org/wiki/Q138898167","name":"DMARC Report","url":"https://dmarcreport.com"},{"@type":"Organization","@id":"https://www.wikidata.org/wiki/Q138897474","name":"AutoSPF","url":"https://autospf.com"},{"@type":"Organization","@id":"https://www.wikidata.org/wiki/Q138897912","name":"Phish Protection","url":"https://www.phishprotection.com"}]}} ``` ```json [{"@context":"https://schema.org","@type":"WebPage","name":"Legal,Request,Response,Policy","description":"Last Modified: December 9, 2014 NOTICE TO PARTIES SERVING SUBPOENAS ON DuoCircle LLC. 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