--- title: "[Archived] Refund Policy | DuoCircle" description: "Last Modified: Feb 13, 2018 The refund policy of DuoCircle LLC. (“DuoCircle”) allows for a 30 day free trial period on all services. 1. Purchases relating" image: "https://www.duocircle.com/images/og-default.png" canonical: "https://www.duocircle.com/legal/refund-policy/" --- Archived document # Refund Policy Last updated August 8, 2023 This document has been superseded. The current version of this document is published at [Cloud Terms](/legal/cloud-terms/). This page is preserved for reference and for any contract that explicitly cites it. The text below reflects the document as it was last updated above; subsequent changes are tracked only in the current version. [Read the current version: Cloud Terms ](/legal/cloud-terms/) ## REFUND POLICY Last Modified: Feb 13, 2018 The refund policy of DuoCircle LLC. (“DuoCircle”) allows for a 30 day free trial period on all services. 1\. Purchases relating to SSL certificates, Office 365, Google Apps are not included. 2\. Monthly services, such as one-month subscriptions are nonrefundable. 3\. All other services have a 30 day risk-free trial period. At anytime within the 30 day period, Customer may end the trial period and request a full refund. Refunds may be initiated by cancelling the service, which may be done by viewing the service and following the cancel link. Services without an available cancel link may be cancelled by sending an email request to the billing department. 4\. Refunds will be primarily applied to the original payment source or to a voucher at DuoCircle’s discretion. Payments made by check are nonrefundable. 5\. Renewing a service invalidates the option to refund previous purchases made toward that service. 6\. DuoCircle reserves the right to reverse any transaction in the case of an error caused by DuoCircle. 7\. DuoCircle may include a link or a notification in your service or emails during the trial period. 8\. Trial accounts should not be used for production service migrations. They are intended as a way to test the service. --- ## Questions about this document? DuoCircle LLC, 5965 Village Way, Suite 105-234, San Diego, CA 92130\. Email[legal@duocircle.com](mailto:legal@duocircle.com)for legal inquiries, or[support@duocircle.com](mailto:support@duocircle.com)for everything else. [All legal documents](/legal/) [Talk to an expert](/contact/) ```json {"@context":"https://schema.org","@type":"Organization","name":"DuoCircle LLC","url":"https://www.duocircle.com","logo":{"@type":"ImageObject","url":"https://www.duocircle.com/images/duocircle-logo.png"},"description":"DuoCircle is a portfolio of specialized email products covering protection, authentication, delivery, and routing. We deliver about 90% of category-leader capability at roughly half the price, backed by experts who own the outcome. Trusted by 50,000+ organizations since 2014.","subOrganization":[{"@type":"Organization","@id":"https://www.wikidata.org/wiki/Q138898167","name":"DMARC Report","url":"https://dmarcreport.com"},{"@type":"Organization","@id":"https://www.wikidata.org/wiki/Q138897474","name":"AutoSPF","url":"https://autospf.com"},{"@type":"Organization","@id":"https://www.wikidata.org/wiki/Q138897912","name":"Phish Protection","url":"https://www.phishprotection.com"}],"sameAs":["https://www.linkedin.com/company/duocircle","https://x.com/duocirclellc","https://www.facebook.com/duocirclellc","https://www.g2.com/products/phish-protection-by-duocircle/reviews","https://github.com/duocircle","https://www.crunchbase.com/organization/duocircle-llc"],"contactPoint":{"@type":"ContactPoint","contactType":"customer support","url":"https://support.duocircle.com"},"knowsAbout":["Email Security","Email Authentication","SPF","DKIM","DMARC","Phishing Protection","Spam Filtering","SMTP Relay","Email Deliverability","Email Forwarding"]} ``` ```json {"@context":"https://schema.org","@type":"WebSite","name":"DuoCircle LLC","url":"https://www.duocircle.com","description":"DuoCircle is a portfolio of specialized email products covering protection, authentication, delivery, and routing. We deliver about 90% of category-leader capability at roughly half the price, backed by experts who own the outcome. Trusted by 50,000+ organizations since 2014.","publisher":{"@type":"Organization","name":"DuoCircle LLC","url":"https://www.duocircle.com","logo":{"@type":"ImageObject","url":"https://www.duocircle.com/images/duocircle-logo.png"},"description":"DuoCircle is a portfolio of specialized email products covering protection, authentication, delivery, and routing. We deliver about 90% of category-leader capability at roughly half the price, backed by experts who own the outcome. Trusted by 50,000+ organizations since 2014.","subOrganization":[{"@type":"Organization","@id":"https://www.wikidata.org/wiki/Q138898167","name":"DMARC Report","url":"https://dmarcreport.com"},{"@type":"Organization","@id":"https://www.wikidata.org/wiki/Q138897474","name":"AutoSPF","url":"https://autospf.com"},{"@type":"Organization","@id":"https://www.wikidata.org/wiki/Q138897912","name":"Phish Protection","url":"https://www.phishprotection.com"}]}} ``` ```json [{"@context":"https://schema.org","@type":"TermsOfService","name":"Refund Policy","description":"Last Modified: Feb 13, 2018 The refund policy of DuoCircle LLC. (“DuoCircle”) allows for a 30 day free trial period on all services. 1. Purchases relating","url":"https://www.duocircle.com/legal/refund-policy/","inLanguage":"en","publisher":{"@type":"Organization","name":"DuoCircle LLC","url":"https://www.duocircle.com"},"isPartOf":{"@type":"WebSite","name":"DuoCircle","url":"https://www.duocircle.com"},"about":{"@type":"Organization","name":"DuoCircle LLC"},"dateModified":"2023-08-08T11:39:33.000Z","datePublished":"2016-01-09T05:36:13.000Z"}] ```