--- title: "Partners, DuoCircle" description: "DuoCircle works with MSPs, resellers, and channel partners through the same direct relationship as every other customer. No managed channel program today. Honest pricing, same SLAs, real engineering conversations." image: "https://www.duocircle.com/images/og-default.png" canonical: "https://www.duocircle.com/partners/" --- The honest version, up front # Partners. No managed program. Real engineering relationship. DuoCircle does not run a managed channel program today. No tiered metals, no MDF, no certification track, no dedicated channel manager. Customers who reach our products through MSPs, resellers, and partners get there through the same direct relationship every other DuoCircle customer has: a real conversation with experts about what they need. [ Talk to an Expert → ](/contact/) [ What we offer ](#what-we-offer) Same SLAs as direct Standard pricing Reference calls on request DuoCircle × Partner engagement.txt // no preamble. plain terms. What you get when you place a customer on DuoCircle. included — same as direct customers - Direct line to the engineer who built the product - \~50% of category-leader cost for \~90% of the capability - Same SLAs, same support, same response time - Reference calls on request from customers who don't license logos not included — we are telling you up front - Tiered partner program with metal levels - Dedicated channel manager / partner-only pricing - MDF, co-marketing, certification tracks v.honest — revised continuously since 2014 applies to every customer 50K+ Organizations served 4.8★ G2 average 2014 Operating since 24/7 SLA support What we do offer ## The relationship, not the program structure Every advantage a partner gets here comes from how we work, not from a tiered program agreement. ### Direct engineering relationship When your customer has a problem on one of our products, your customer (or you) can talk to the expert who builds it. No SDR triage, no partner-tier escalation queue. ### Honest pricing DuoCircle's products price at roughly half the cost of category leaders for roughly 90% of the capability. The standard pricing already reflects a value-tier position, so the math works for resellers without partner-only pricing tiers. ### Same SLAs and support across the board Partners and direct customers operate under the same operational commitments. There is no partner-tier support that is secretly slower. ### Reference calls available Most enterprise customers will not allow public logo use, but they will take a phone call from a serious prospect. The same applies to partners pitching prospects. ### A real human relationship If you place customers on DuoCircle products and a problem comes up, you talk to the same team your customers do. Who this fits ## The shape of partner who gets the most from this Four shapes of partner relationship that work well with the way we operate today. A ### MSPs Managing email infrastructure for SMB and mid-market customers who want a category-leader product line at a value-tier price. B ### Email and IT consultancies Recommend or implement DuoCircle products without entering a formal partner program. C ### Resellers Build service offerings around our products. Standard documentation, standard pricing, standard support. D ### Solution providers Customers in legacy-environment niches (HCL Domino / Notes, alumni email, M365 visual verification) where we have products other vendors do not build. When to look elsewhere ## What we don't run, and what you get instead The same honesty we apply to product fit, applied to the partner relationship. If the items on the left are load-bearing for your business, we are not the right fit today, and pretending otherwise would damage the relationship the moment you tried to use it. we don't have SaaS-vendor channel infrastructure - Tiered partner program No deal registration, no metal levels, no formal program agreement. - Dedicated channel manager No assigned partner contact whose job is partner success. - Partner-only pricing floor Standard pricing is already the value-tier price. Same number for everyone. - MDF and co-marketing budget No marketing development funds, no joint campaigns to negotiate. - Certification tracks No partner training program, no required exams or accreditation. - Partner portal infrastructure A portal exists on paper. It is not heavily staffed and not load-bearing. what you get instead A relationship that scales by trust, not tier - Direct line to engineering Same conversation your customers get. The person on the call is the person who solves the problem. - Same SLAs as direct customers No silent partner-tier degradation in response times or coverage. - Honest pricing already on the public sites About 50% of category-leader cost for about 90% of the capability. No back-room negotiation. - Reference calls on request Most enterprise customers prohibit logos. They will take a serious prospect's call. - Same-day response from real experts We tell you yes or no quickly. If yes, we get to work. - A relationship, not a program Twelve years of operating principle: did right by you, every time. ## Pitching a prospect? We'll set up a reference call. Most enterprise customers prohibit logo use to keep SaaS vendors from leveraging their brand. They will, however, take a phone call from a serious prospect to vouch for what we actually do in production. The same applies when you are pitching one of yours. Tell us you're serious and we'll set one up. [ Request a reference call → ](/contact/) ## How to engage There is no special partner application form. Same path as direct customers: tell us your customer base, the products you are considering, and what an engagement would look like. We will tell you yes or no quickly. If yes, we will get to work. [Talk to an Expert→](/contact/)[See what we make](/products/) ```json {"@context":"https://schema.org","@type":"Organization","name":"DuoCircle LLC","url":"https://www.duocircle.com","logo":{"@type":"ImageObject","url":"https://www.duocircle.com/images/duocircle-logo.png"},"description":"DuoCircle is a portfolio of specialized email products covering protection, authentication, delivery, and routing. We deliver about 90% of category-leader capability at roughly half the price, backed by experts who own the outcome. 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