--- title: "Transparent Pricing Guarantee | DuoCircle" description: "If you can use the online checkout, the price you see is the price you pay. DuoCircle publishes every tier of every product. What you see on the marketing site is what shows up at checkout." image: "https://www.duocircle.com/images/og-default.png" canonical: "https://www.duocircle.com/transparent-pricing/" --- Pricing philosophy · Published since 2014 # Transparent Pricing Guarantee. If you can use the online checkout, the price you see is the price you pay. One part of a broader transparency theme: the price, the terms, the security posture. Know everything before you start. Every tier published Standardized on Bonterms Trust center, fully published enterprise-vendor.com Pricing ### Email Security Suite Contact us Pricing depends on your environment. Speak to a representative to discuss your requirements. Request a quote → × SDR call required × Quote within 5 business days × Per-user pricing TBD duocircle.com PhishProtection ### Small Business · 10 users $32 /month Anti-phishing, ATP, spam filtering, DMARC reporting. 60-day trial, no credit card. Start free trial → ✓ Price published on the site ✓ Click through, order in minutes ✓ Volume tiers up to 1,000 users About 90% of what enterprise email vendors gate behind "contact us" — we just publish. Transparency end to end ## You know everything before you start. Transparent pricing is one part of a broader commitment. The price, the terms, and the security posture are all knowable up front. Nothing here is gated behind a sales conversation. ### Know the price Every paid product publishes every tier. Email Forwarding (9 alias tiers), Outbound SMTP (12 credit tiers), PhishProtection (6 user-volume bands), SpamSentinel (12 seat tiers). No "contact us" gating on prices. [See the product catalog →](/products/) ### Know the terms Our contracts are standardized on [Bonterms](https://bonterms.com) — the open-source legal framework that replaces bespoke MSAs with plain-language, fair-by-default templates. Read the whole thing before you sign. [Read the Cloud Terms →](/legal/cloud-terms/) ### Know the network Our trust center publishes every certification, every audit, every subprocessor, every data location. SOC 2 Type II report on request. DPA available. CSA STAR Level 1 listed. HECVAT for higher-ed procurement. [Visit trust.duocircle.com →](https://trust.duocircle.com/) Three promises ## What "transparent pricing" actually means ### We publish every tier Email Forwarding: 9 alias tiers from 5 to 75,000\. Outbound SMTP: 12 credit tiers from 1K free to 1M paid. PhishProtection: 6 user-volume bands. SpamSentinel: 12 seat tiers. All on the marketing site. None gated behind a contact form. ### What you see is what you pay No hidden setup fees. No surprise overages on what is published. No "the real price is on the next page" routine. The marketing slider, the price card, the schema, and the checkout cart all agree. ### Honest about the exceptions When something would shift the price — a wet-signed agreement, custom liability, reseller pricing — we tell you what triggers it before anything gets signed. The custom path is real, just not hidden. When the published price might not apply ## Six things that shift pricing Some organizations need things that go beyond self-serve checkout. When that is the case the published price may be different, and we will be upfront about why before anything gets signed. 01 ### A wet-signed agreement Some procurement teams require ink-on-paper signatures on a custom MSA or order form. The legal cycle adds time on both sides, which can shift the price. 02 ### Security docs beyond the trust center Most security questions are answered in our SOC 2 Type II report, DPA, and the public trust center. If your team needs custom documentation, additional audits, or extended questionnaires, that effort is real and may shift the price. 03 ### A specific contract length Self-serve subscriptions auto-renew. A specific multi-year commit, or a fixed-term contract that does not match our standard cadence, may have different pricing. 04 ### Reseller or partner pricing If you are reselling our products to your own customers, the relationship is different from a direct end-customer subscription. Reseller pricing is negotiated separately. 05 ### Insisting on your paperwork instead of ours Our NDA, our MSA, and our order form are standard documents that get signed quickly. If procurement requires us to negotiate against your MSA, your NDA, or your custom legal templates instead, that means lawyer hours on both sides. Lawyer hours cost us — so they cost you. We will tell you the delta before you commit to the redline cycle. 06 ### Custom liability, indemnity, or regulatory clauses Custom liability terms, expanded indemnity, jurisdiction-specific clauses, regulatory addenda. We will read it and tell you what works and what does not, and where pricing changes if the asks add risk or scope. The edge case ## If the marketing site and the checkout disagree We work to keep our marketing site and our billing backends in sync. We update marketing prices when we update billing prices, and vice versa. In normal operation they agree. If you ever see a difference, the price in our billing backend is the one that applies at checkout. The checkout total is the source of truth. Email [support@duocircle.com](mailto:support@duocircle.com) if you spot a mismatch and we will get the marketing side corrected. ## Questions about how this applies to your situation? Email or call. A real expert from the DuoCircle team picks up. We will tell you what the published price covers and what would shift it for your case. [Talk to an expert→](/contact/) ```json {"@context":"https://schema.org","@type":"Organization","name":"DuoCircle LLC","url":"https://www.duocircle.com","logo":{"@type":"ImageObject","url":"https://www.duocircle.com/images/duocircle-logo.png"},"description":"DuoCircle is a portfolio of specialized email products covering protection, authentication, delivery, and routing. We deliver about 90% of category-leader capability at roughly half the price, backed by experts who own the outcome. 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Trusted by 50,000+ organizations since 2014.","subOrganization":[{"@type":"Organization","@id":"https://www.wikidata.org/wiki/Q138898167","name":"DMARC Report","url":"https://dmarcreport.com"},{"@type":"Organization","@id":"https://www.wikidata.org/wiki/Q138897474","name":"AutoSPF","url":"https://autospf.com"},{"@type":"Organization","@id":"https://www.wikidata.org/wiki/Q138897912","name":"Phish Protection","url":"https://www.phishprotection.com"}]}} ``` ```json [{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"DuoCircle","item":"https://www.duocircle.com/"},{"@type":"ListItem","position":2,"name":"Transparent Pricing Guarantee","item":"https://www.duocircle.com/transparent-pricing/"}]},{"@context":"https://schema.org","@type":"Article","headline":"Transparent Pricing Guarantee","description":"If you can use the online checkout, the price you see is the price you pay. DuoCircle publishes every tier of every product. What you see on the marketing site is what shows up at checkout.","author":{"@type":"Organization","name":"DuoCircle"},"publisher":{"@type":"Organization","name":"DuoCircle","url":"https://www.duocircle.com/"},"url":"https://www.duocircle.com/transparent-pricing/"},{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What does transparency look like at DuoCircle?","acceptedAnswer":{"@type":"Answer","text":"Three things are fully published before you sign anything. The price (every tier of every product on the marketing site, no \"contact us\" gating). The terms (our contracts are standardized on Bonterms, an open-source legal framework). The network (every audit, certification, subprocessor, and data location lives in our trust center). You know everything before you start."}},{"@type":"Question","name":"What does \"transparent pricing\" mean at DuoCircle?","acceptedAnswer":{"@type":"Answer","text":"Every paid product in our catalog has its full tier list published on the marketing site. If you can order it through self-serve checkout, the price you see is the price you pay. No hidden setup fees, no surprise overages on what is published, no \"the real price is on the next page\" routine."}},{"@type":"Question","name":"When does the published price not apply?","acceptedAnswer":{"@type":"Answer","text":"Six scenarios shift pricing: a wet-signed agreement, security documentation beyond our trust center, a specific multi-year contract length, reseller or partner pricing, customers insisting on their own MSA / NDA / order forms instead of ours, or custom liability and regulatory clauses. In those cases we tell you up front what triggers the change and why."}},{"@type":"Question","name":"Why does insisting on our paperwork (or yours) affect pricing?","acceptedAnswer":{"@type":"Answer","text":"Our NDA, MSA, and order form are standard documents that get signed quickly. If procurement requires us to negotiate against your MSA, NDA, or custom legal templates instead, that means lawyer hours on both sides. Lawyer hours cost us, so they cost you. We will tell you the delta before you commit to the redline cycle."}},{"@type":"Question","name":"What if the marketing site and the cart disagree on the price?","acceptedAnswer":{"@type":"Answer","text":"We work to keep our marketing site and our billing backends in sync. In normal operation they agree. If you ever see a difference, the price in our billing backend is the authoritative one — the checkout total is what applies. Email support and we will get the marketing side corrected."}},{"@type":"Question","name":"Do you have annual billing discounts?","acceptedAnswer":{"@type":"Answer","text":"Most products offer about 17% off annual versus monthly when self-serve. PhishProtection annual saves 15-20% but is set up via sales (not exposed in the self-serve cart). Outbound SMTP and Email Forwarding annual discounts are baked into the catalog prices."}},{"@type":"Question","name":"Are there volume discounts?","acceptedAnswer":{"@type":"Answer","text":"Yes. Email Forwarding tiers down to $0.03/alias at 75k aliases. Outbound SMTP credit pricing drops smoothly from $1.60/1K emails at low volume to $0.55/1K at 1M emails per month. PhishProtection drops from $1.80/user at the 10-25 user tier to $1.60/user at 501+ users. Every tier is published; no \"contact sales for volume\" gating."}}]}] ```