If you can use the online checkout, the price you see is the price you pay.
One part of a broader transparency theme: the price, the terms, the security posture. Know everything before you start.
Transparent pricing is one part of a broader commitment. The price, the terms, and the security posture are all knowable up front. Nothing here is gated behind a sales conversation.
Every paid product publishes every tier. Email Forwarding (9 alias tiers), Outbound SMTP (12 credit tiers), PhishProtection (6 user-volume bands), SpamSentinel (12 seat tiers). No "contact us" gating on prices.
See the product catalog →Our contracts are standardized on Bonterms — the open-source legal framework that replaces bespoke MSAs with plain-language, fair-by-default templates. Read the whole thing before you sign.
Read the Cloud Terms →Our trust center publishes every certification, every audit, every subprocessor, every data location. SOC 2 Type II report on request. DPA available. CSA STAR Level 1 listed. HECVAT for higher-ed procurement.
Visit trust.duocircle.com →Email Forwarding: 9 alias tiers from 5 to 75,000. Outbound SMTP: 12 credit tiers from 1K free to 1M paid. PhishProtection: 6 user-volume bands. SpamSentinel: 12 seat tiers. All on the marketing site. None gated behind a contact form.
No hidden setup fees. No surprise overages on what is published. No "the real price is on the next page" routine. The marketing slider, the price card, the schema, and the checkout cart all agree.
When something would shift the price — a wet-signed agreement, custom liability, reseller pricing — we tell you what triggers it before anything gets signed. The custom path is real, just not hidden.
Some organizations need things that go beyond self-serve checkout. When that is the case the published price may be different, and we will be upfront about why before anything gets signed.
Some procurement teams require ink-on-paper signatures on a custom MSA or order form. The legal cycle adds time on both sides, which can shift the price.
Most security questions are answered in our SOC 2 Type II report, DPA, and the public trust center. If your team needs custom documentation, additional audits, or extended questionnaires, that effort is real and may shift the price.
Self-serve subscriptions auto-renew. A specific multi-year commit, or a fixed-term contract that does not match our standard cadence, may have different pricing.
If you are reselling our products to your own customers, the relationship is different from a direct end-customer subscription. Reseller pricing is negotiated separately.
Our NDA, our MSA, and our order form are standard documents that get signed quickly. If procurement requires us to negotiate against your MSA, your NDA, or your custom legal templates instead, that means lawyer hours on both sides. Lawyer hours cost us — so they cost you. We will tell you the delta before you commit to the redline cycle.
Custom liability terms, expanded indemnity, jurisdiction-specific clauses, regulatory addenda. We will read it and tell you what works and what does not, and where pricing changes if the asks add risk or scope.
Some customers want the full enterprise wrap on a product whose list price is small: an NDA, a DPA, a signed SLA, a security review, custom liability terms. An organization consolidating mailboxes after a merger or acquisition might need email forwarding with all of that paperwork in place, even though the self-service price is only about $500 a year.
The onboarding, the legal cycle, and the ongoing responsibility cost the same whether the underlying subscription is $500 or $8,000. So enterprise engagements start at $3,000 per year.
Below that number, the self-serve product at its published price is the right fit, and it is a genuinely good product. We will always tell you which side of the line you are on before anything gets signed.
We work to keep our marketing site and our billing backends in sync. We update marketing prices when we update billing prices, and vice versa. In normal operation they agree.
If you ever see a difference, the price in our billing backend is the one that applies at checkout. The checkout total is the source of truth.
Email support@duocircle.com if you spot a mismatch and we will get the marketing side corrected.
Email or call. A real expert from the DuoCircle team picks up. We will tell you what the published price covers and what would shift it for your case.