Pros And Cons Of Managed Services Offerings Every IT Manager Know About
How to weigh the pros and cons before hiring a managed service provider.
Charles Darwin’s “Survival of the Fittest” theory of evolution holds good in these competitive times, where every business organization has to do everything in its command to be ahead of competitors. Having a strong online presence in the market is inevitable for success. As all businesses do not have the required expertise to manage and sustain their IT requirements, they have to outsource their IT needs to third-party managed services providers. While it can prove beneficial to organizations, managed service offerings have their cons too. Before discussing the pros and cons, it is essential to understand the managed services offering concept. Let us have a look at the basics first.
Managed Services Definition
Every business entity need not have expertise in handling IT issues like connectivity, storage, and cybersecurity concerned with their regular operations in the market. Hence, it becomes necessary to outsource these requirements to expert third-party service providers. The services provided by such organizations are referred to as managed service offerings.
Understanding The Managed Services Meaning Better
Any business’s success lies in the growth of its core activity. Hence, organizations concentrate more on such aspects while moving other activities like IT to the background. Doing so can prove fatal because every business needs to have a solid and secure IT presence in the market. Malicious actors take advantage of the lack of sufficient IT capabilities and wreak havoc on the business assets. Managed services are the proper antidote for such problems.
Some Managed Services Examples
Generally, managed services offerings aim at satisfying the IT-related requirements of business organizations. Some of the different types of managed service providers include managed services for cloud infrastructure, managed services for cybersecurity, managed services for communication, etc.
Though there are various types of managed services, every business should check the managed services offerings ppt file (usually available on their website) of the third-party service provider before hiring their services. However, it would be best if you always weighed in managed services offerings’ pros and cons, as discussed below.
Pros of Managed Services Providers
Though we have various managed service provider examples, each of them has its pros and cons. The benefits of managed services offerings are as follows.
Businesses can reduce operational expenses when they outsource their IT needs to third-party managed service providers. The saved costs include setting up new infrastructure, purchasing hardware and software, training IT staff, paying their salaries, and other expenses involving IT.
A crucial advantage of managed services offerings is that they offer services 24×7 to handle issues that could affect a business. The organization’s in-house IT team might have fixed service hours, but it is not the case with managed service offerings. Thus, one can save time and deal with issues without delay.
When an organization has third-party managed service providers handling its IT needs, it outsources its requirements to trained professionals with sufficient expertise in dealing with such issues. It helps the organization retain the competitive edge in the fast and dynamic business environment.
Handle Security Breaches
In this cybercrime age, data breaches have become some of the most prevalent threats. The third-party managed service provider offers the latest email security solutions that are updated in real-time. Hence, they provide maximum protection against security breaches that can harm a business’s prospects.
Data Compliance Management
As the cybercrime graph rises, governments have stipulated strict data compliance norms for every business organization. The failure to comply with such regulations can result in massive penalties. The third-party managed services providers take care of the data compliance and ensure there is no laxity in complying with statutory regulations.
Cons of Managed Services providers
Here are some demerits of managed services offerings that businesses should know.
Lack Of Physical Presence
Managed services offerings are generally remote services. Businesses allow third parties to handle their IT needs from external locations. Therefore, there is no on-premise physical presence. If there are any on-site issues, the businesses have to deal with them themselves.
Lack Of A Dedicated IT Team
Every business has its specific IT requirements. The managed service providers might not be conversant with one particular business’s peculiarities because they offer generalized services catering to the entire industry. The lack of a dedicated IT team can limit the service provider’s efficiency in satisfying an organization’s IT requirements.
Dealing With Problems Out Of Scope
Every MSP partner program offers a specific range of services connected with the respective industry. Generally, they cover every aspect of technology. However, if an organization has an issue out of the providers’ scope of expertise, it will not benefit from their services in dealing with such problems.
A Lot Depends On The MSP’s Longevity
There are chances of an MSP going out of service. Under such circumstances, a business must search for a new managed services provider to handle its requirements. It can affect the business prospects.
Generally, managed services providers offer a range of services that cater to almost every IT requirement. They also take care of issues like scalability. Hence, it is beneficial for businesses to outsource their IT needs to third-party managed services offerings. Business organizations can focus on their core activities while the MSP takes care of IT-related problems and requirements.