Support Issues


Nettica Postmortem May 17

Nettica Postmortem May 17

Incident Summary
Due to a system outage on Wednesday May 17 20:08 UTC, 30 minutes of email needed to be re-delivered to your mail server.

Timeline

We became aware of a system delivery issue because our delivery checks from MXToolbox failed and then alerted us within two minutes of the issue starting. Engineering was staff responded immediately, there was no delay between notification and the time we started investigating.
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The DuoCircle Services Explained

The DuoCircle Services Explained

If you never needed to purchase spam filtering services before, some of the names and service descriptions can be quite cryptic. Here is a very quick guide that describes the typical use cases that people have and the product that may work best in these circumstances.
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Increasing Transparency on the DuoCircle Status Page

Increasing Transparency on the DuoCircle Status Page

Have you visited the new DuoCircle Status Page?

The status page located at https://status.duocircle.com is the best place to find the latest updates and alerts on the health of our systems. Noticing a delay in mail delivery or having a problem with outbound email? The status page might be able to illuminate the reason why the problems are happening and give you a better idea of when they’ll be fixed.
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Announcing 24/7 Phone Support

Announcing 24/7 Phone Support

DuoCircle is now offering 24×7 phone support. We have clients all over the world that need 24 hour support, 7 days a week. This change allows us to be there for them when they need assistance. Now, when you are working after hours, or happen to be in a different time zone, and have a question about DuoCircle you can reach a live person by phone, email or chat.
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DuoCircle Increases Support Coverage

DuoCircle Increases Support Coverage

With our expansion and continued growth in enterprise email service we have increased our live customer support hours of operation.

We believe that email is critical to your business success, and in order to deliver excellent service with a high quality support of support we have already increased our support hours to 24/7 seven days a week.
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